Shipping policy

Shipping Policy

Thank you for shopping with us. This policy explains how and when we ship orders. By placing an order, you agree to the terms below.

Order Processing

Orders are processed within our standard handling time before they are dispatched. Processing times may be longer during peak periods, sales, holidays, or due to circumstances outside our control. You will receive a confirmation email when your order is placed and a second notification with tracking details once it ships.

Shipping Rates and Options

Shipping costs and available delivery options are calculated and displayed at checkout before you complete your purchase. Any applicable promotions, thresholds, or free-shipping offers will be shown at checkout and applied automatically when your order qualifies.

Delivery Times

Estimated delivery times are shown at checkout and are provided by our carriers as estimates only. They are not guaranteed unless explicitly stated. Delivery timeframes begin once an order has been dispatched, not at the time the order is placed. Actual delivery may be affected by carrier delays, weather, customs, or other factors beyond our control.

Order Tracking

Once your order ships, you will receive tracking information by email. Please allow a short period for tracking to update after dispatch.

Shipping Destinations

We ship to the destinations made available at checkout. If your location is not offered at checkout, we are currently unable to ship there. Customers are responsible for ensuring their shipping address is accurate and complete; we are not liable for orders delayed or lost due to an incorrect address provided at checkout.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, arrives damaged, or appears lost in transit, please contact us and we will work with you and the carrier to resolve the issue. Claims for lost or damaged packages may be subject to carrier investigation timelines.

International Shipping (if applicable)

For orders shipped internationally, any customs duties, import taxes, or fees imposed by the destination country are the responsibility of the recipient and are not included in the order total or shipping charges shown at checkout.

Questions

If you have any questions about your order or this policy, please contact us using the details provided on our website.